1. Subscriptions — cancel anytime

DocAI subscriptions (Starter, Team, Firm) can be cancelled at any time. Cancellation stops future billing immediately. Access to scans, drafts, and SQA generation continues until the end of the period you have already paid for. We do not pro-rate or refund mid-period unless we are at fault for an outage that prevented you from using the product.

2. One-time deliveries — non-refundable once produced

Document scans, contract drafts, redlines, SQA responses, and other one-time intelligence outputs are non-refundable once we have produced and delivered the file. Once analyst time and compute have been spent on your inputs, that cost cannot be returned to us.

Two exceptions apply, and we honour them in full:

Damaged delivery — file is corrupted, unreadable, or missing material content.
Demonstrably defective output — wrong document analysed, wrong framework selected (SOC 2 vs CAIQ vs SIG-Lite), or factual error confirmed against the cited sources.

We attempt redelivery first. If the corrected output still fails specification, we issue a full refund.

3. Pre-delivery cancellation

If we have not yet started production on your one-time order, you can cancel and receive a full refund. Most DocAI deliveries begin within minutes of payment confirmation; once started, the order falls under section 2.

4. Free tier

Free SQA drafts and free contract scans are provided at no cost; no refund applies.

5. Crypto + chargebacks

NOWPayments transactions that have already finalised on-chain cannot be reversed. Where a refund is approved, we issue it in the original cryptocurrency at the prevailing rate or as a credit toward future DocAI work. Please contact us before opening a chargeback — we resolve almost all disputes directly.

6. How to request

Email [email protected] with your order ID and a brief description of the issue. Refunds approved under sections 2 or 3 are processed within 5 business days to the original payment method.

Contact

BizLegal AI
Email: [email protected]

Refund Policy